FAQ

Short answers. For the full wording see Terms of use, Privacy, and the risk notice.

Updated August 2026

Do I need an account to browse?

No. Listing and prices stay public. You sign in to open a product, join a group, buy, or download files.

How do I sign in?

Open Sign in. Use Google, email and a password, or we email a link. Password accounts need a verified inbox. Google appears when it is enabled, and it creates an account if you do not have one. A sign in link works once and expires in 15 minutes. A verification or reset link expires in 1 hour. If you verify on a different device than the one you signed up on, set a password on Account.

How do I reset or change my password?

Use Forgot password to email a reset link. On Account you can change a password you already have, or set one if you signed in with Google or a link. Support can send a reset. They cannot set the password for you.

What do I get when I buy?

Software products: files and a license in Account, to run on your own MT5 terminal. Groups: an invite after payment, not before. Tick Data: one file for the symbol and period you paid for.

Where do I see what I bought?

Account lists purchases, open orders, and subscriptions. Files, licenses, and group invites sit on the same page.

How do I install a file?

Download it from Account, copy it into the matching MT5 folder, and attach it to a chart. Installation has the steps for indicators, EA robots, and templates.

How do I use what I bought?

Indicators and templates are readings and layouts. An EA runs only while your terminal is open. Groups are information on your phone. How to use covers each kind.

How do ratings work?

If you have access, rate an indicator, EA robot, or template from 1 to 5 on its product page. Free products need to be opened first. Products lists the top 3 of each kind. A rating is not a live result.

How do I pay?

Direct store checkout uses Paynow. Mobile money stays on this site: you approve the prompt on your phone. Cards go to Paynow when that method is offered. Access starts when payment is confirmed.

What happens if I close the tab while paying?

The order is saved. Reopen it from Purchases on Account, or from the status link in your email. We poll Paynow rather than trusting a callback alone.

How do subscriptions work?

Each period is a new payment. Mobile money cannot be charged in the background. You get a reminder, then a short grace window, then access pauses if it is not paid. Renew, stop, or resume from Account. Stopping reminders does not refund the current period.

Can I use this on a phone?

Groups and Insights are built for a phone. Indicators and EA robots need MT5 on a computer. Product cards say which.

Are the figures live results?

No. Figures are backtest results over the window stated. Trading these markets carries risk and you can lose money. Read the risk notice.

Do you trade my account?

No. We supply files and information. We do not run strategies on your funds and we do not hold client money.

Where is the group invite?

On the group page and in Account, after you are entitled. If the stored link is still a placeholder, the page says the invite is not ready. We do not send you to a fake URL.

I bought on MQL5. Where is my Account?

MQL5 collects that payment and does not send us the buyer. Support and downloads for that listing stay on MQL5.

How do I get a refund?

Failed delivery and duplicate payments are refunded. A completed file or invite is not refunded for change of mind or for a backtest that is not a live result. See Refunds.

What cookies do you use?

Necessary cookies keep you signed in and finish checkout. Analytics stay off unless you switch them on. Change this from Cookie settings in the footer, or read Cookies.

How do I get help?

Log a ticket on Support. We reply on that page. The WhatsApp icon opens a chat when a number is set, or Support until then.

Still stuck? Open Docs, Account, or the product catalog.